Please remember to remove the fan down rod (that’s the part between the ceiling and the fan), before packing, so that it will sit nice and flat in the box. Always mark fragile on the box, particularly if you are sending in anything that has glass. Just a few pointers when you do send your part in to be repaired is to pack it securely in a box with bubble wrap that will protect it from any shipping damage. Any exchange or return for credit must be done within 30 days from receipt of part.’ I recommend calling them for estimates on Ceiling Fan Repairs, and they can be contacted on 97In the video below we call eceilingfans and talk to Mike who will mention what sort of parts and repairs they can do for you. Their website mentions that ‘All sales are final, but a part, not glass, can be exchanged, for the same type part, if it did not fit or we sent you the wrong part.’ They also mention that ‘Return postage or freight charges for any returned merchandise must be paid by the customer All parts come with a 30-day warranty for defect or damage. This will usually take between 5 to 7 days. Smaller parts will be shipped USPS first class for about $7.20. Most of the parts will be shipped Priority Mail (USPS 2-3 days for delivery times) for about $10.00. To order ceiling fan parts, call 97 Hours 8:00 am – 8:00 pm (central), Monday – Saturday.I use to recommend Home Depot, I still list there number below but there have been so many issues with there service that I now recommend for repairs and replacement parts for your Hampton Bay ceiling fan or item.If everything else fails, they’ll accept a photograph of your product to assist you to identify it. For those who have misplaced their box, you’ll find the UPC code on top of the actual motor covering, and in addition, they definitely like to have the UPC number. This information will likely be on the original box. As an example: Hampton Bay Littleton 42 in.
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